Experience the One
Utilizing multiple interaction tools to increase customer access and facilitate communication to improve patient knowledge, health, and access to care.
Leading Healthcare Contact Center Solutions Provider
Leading Healthcare Contact Center Solutions Provider
Collaborating with a healthcare contact center company that understands the importance of customization to address the needs of your different audiences is critical in today’s consumer-focused world. Whether it’s additional data elements to capture and report on or unique workflows to more directly meet the callers’ needs, you need a customizable system to drive patient encounters.
Collaborating with a healthcare contact center company that understands the importance of customization to address the needs of your different audiences is critical in today’s consumer-focused world. Whether it’s additional data elements to capture and report on, or unique workflows to more directly meet the callers’ needs, you need a customizable system to drive patient encounters.
66% of Consumers Expect Companies to Understand Their Unique Needs and Experiences.
Hubspot – 2022
LVM's contact center software includes configurable workflows with guided scripts that help staff more efficiently process calls. For new staff or ones working irregular shifts, these tools help them limit errors, reduce call times, and increase completed call counts. Staff also benefit when you add new clients with different interaction tracking needs. Becoming more efficient more quickly reduces staff stress while enhancing the call experience.
LVM’s contact center software includes configurable workflows with guided scripts that help staff more efficiently process calls. For new staff or ones working irregular shifts, these tools help them limit errors, reduce call times, and increase completed call counts. Staff also benefit when you add new clients with different interaction tracking needs. Becoming more efficient more quickly reduces staff stress while enhancing the call experience.
LVM's point-and-click documentation saves staff time, reduces errors, and lessens staff fatigue, freeing them up for more critical interactions. Other efficiency tools include type-ahead tables, Rapid Notes, and Speech to Text.
LVM’s point-and-click documentation saves staff time, reduces errors, and lessens staff fatigue, freeing them up for more critical interactions. Other efficiency tools include type-ahead tables, Rapid Notes, and Speech to Text.
Surveys are a critical tool in healthcare today. LVM contact center solutions include customizable surveys for use in Feedback Management, Behavioral Health Intake & Assessment, Patient Transfer, Population Health, Disease Management, and Care Coordination. Also used post-discharge, as follow-up to a physician referral, or to assess class satisfaction, the information gained allows for rapid course correction and problem mitigation.
Surveys are a critical tool in healthcare today. LVM contact center solutions include customizable surveys for use in Feedback Management, Behavioral Health Intake & Assessment, Patient Transfer, Population Health, Disease Management, and Care Coordination. Also used post-discharge, as follow-up to a physician referral, or to assess class satisfaction, the information gained allows for rapid course correction and problem mitigation.
Every keystroke affects staff work time. With single sign-on, users quickly access the LVM software while adding an extra layer of security—no more need to keep track of different passwords. Single sign-on allows users to maintain their single secure user and password without creating and remembering a new user and password, seamlessly authenticating to the LVM software.
Nurses can populate their call notes into the patient's call record simply by voicing them. No more need to manually enter them. Doing this reduces call time and errors.
When a disaster or a pandemic hits, you need an easy way to create workflows that include specific physicians, facilities, surveys, classes, and other specific resources. LVM's Call Templates enable you to pre-define these resources. You can also use call templates in support of marketing campaigns to organize similar calls into different categories or in support of your service lines.
Every keystroke affects staff work time. With single sign-on, users quickly access the LVM software while adding an extra layer of security—no more need to keep track of different passwords. Single sign-on allows users to maintain their single secure user and password without creating and remembering a new user and password, seamlessly authenticating to the LVM software.
Nurses can populate their call notes into the patient's call record simply by voicing them. No more need to manually enter them. Doing this reduces call time and errors.
When a disaster or a pandemic hits, you need an easy way to create workflows that include specific physicians, facilities, surveys, classes, and other specific resources. LVM's Call Templates enable you to pre-define these resources. You can also use call templates in support of marketing campaigns to organize similar calls into different categories or in support of your service lines.
Dashboard reports provide the ability to compile aggregate data into a single report. Data sources can include data from various contact center solution modules, internal and external databases, and data from your phone system, to name a few. They represent an overview of multiple individual reports when presented as dashboard reports. What's more, the design aesthetics can suit your needs. Graphs, legends, and layouts are all designed to address your specific needs.
Dashboard reports provide the ability to compile aggregate data into a single report. Data sources can include data from various contact center solution modules, internal and external databases, and data from your phone system, to name a few. They represent an overview of multiple individual reports when presented as dashboard reports. What’s more, the design aesthetics can suit your needs. Graphs, legends, and layouts are all designed to address your specific needs.
In addition to the robust reports on current and historical data, LVM provides tools to create custom reports for export to Excel or other applications. All fields are reportable without exception. Clients can also run trending reports on data such as average call times, physician referrals to an individual physician or physician group, class enrollment, and the number of calls by guideline. Additional reports include redirection of care, calls by insurance, ROI reporting, dashboard reporting, and many more.
In addition to the robust reports on current and historical data, LVM provides tools to create custom reports for export to Excel or other applications. All fields are reportable without exception. Clients can also run trending reports on data such as average call times, physician referrals to an individual physician or physician group, class enrollment, and the number of calls by guideline. Additional reports include redirection of care, calls by insurance, ROI reporting, dashboard reporting, and many more.
LVM’s Report Discoveries (Ad-hoc Reports) allow you to identify and select fields to pull into custom reports. For example, discoveries allow you to report data for a given period and compare period over period. With this tool, you can create reports within an intuitive interface that does not require SQL or other programming-type knowledge. After completing a report, you can save it, add it to your favorites, create a PDF, export data to Excel, or send the report via email. Year-over-year reporting is also available with any criteria, as well as report automation.
LVM’s Report Discoveries (Ad Hoc Reports) allow you to identify and select fields to pull into custom reports. For example, discoveries allow you to report data for a given period and compare period over period. With this tool, you can create reports within an intuitive interface that does not require SQL or other programming-type knowledge. After completing a report, you can save it, add it to your favorites, create a PDF, export data to Excel, or send the report via email. Year-over-year reporting is also available with any criteria, as well as report automation.
Usage Statistics allow clients to send anonymous data to LVM. This data is then available to participating clients to see trends across all participating clients in various geographic areas with different workflows and staffing models. LVM encourages all clients to turn this feature on and take advantage of the aggregate reporting that Usage Statistics offers. Participating clients can run these reports with different date ranges to see trends, specifying select data to compare.
Usage Statistics allow clients to send anonymous data to LVM. This data is then available to participating clients to see trends across all participating clients in various geographic areas with different workflows and staffing models. LVM encourages all clients to turn this feature on and take advantage of the aggregate reporting that Usage Statistics offers. Participating clients can run these reports with different date ranges to see trends, specifying select data to compare.
The LVM One Contact Center Solution scales vertically and horizontally to meet client growth requirements. The Desktop and Web versions enable staff to monitor their active calls and follow-up queues, send direct messages to each other, pull system reports, and report on helpful contact center information.
The Desktop version enables staff to conduct Nurse Triage, Patient Transfer, Health Information, Behavioral Health Intake & Assessment, Physician Referral and Appointment, Class and Event Enrollment, Literature Requests, and numerous database management functions. It offers many options for system administrators to customize the software. In addition, development customizations are available to meet unique client requests to address your organization-specific business opportunities.
The Web version provides a lightweight, secure, and convenient way to handle day-to-day contact center activities using customizable, unique workflows. Accessible on a secure internet connection via a web browser, triage nurses and contact center staff can also field requests for Triage, Patient Transfer, Health Information, Physician Referral and Appointment, Class Registration, Literature Requests, and many other interactional functions.
The LVM One Contact Center Solution scales vertically and horizontally to meet client growth requirements. The Desktop and Web versions enable staff to monitor their active calls and follow-up queues, send direct messages to each other, pull system reports, and report on helpful contact center information.
The Desktop version enables staff to conduct Nurse Triage, Patient Transfer, Health Information, Behavioral Health Intake & Assessment, Physician Referral and Appointment, Class and Event Enrollment, Literature Requests, and numerous database management functions. It offers many options for system administrators to customize the software. In addition, development customizations are available to meet unique client requests to address your organization-specific business opportunities.
The Web version provides a lightweight, secure, and convenient way to handle day-to-day contact center activities using customizable, unique workflows. Accessible on a secure internet connection via a web browser, triage nurses and contact center staff can also field requests for Triage, Patient Transfer, Health Information, Physician Referral and Appointment, Class Registration, Literature Requests, and many other interactional functions.
