Holistically Listen, Learn and Lead the Enterprise Voice of the Patient Customer to...
Integrated Customer Experience Help Desk and Patient Journey Management with Enterprise Intelligent Omni-Action
Customer Experience Screams Louder and Louder Every Day
This new voice of the customer demands something better and expects more. LVM has heard the market cry and has developed healthcare’s first and only comprehensive enterprise customer experience and action software platform.
Whether the question is “Where exactly do I park?” or “Do I need to go to the ER?” we fill the action and connection void across the entire health system.
We understand getting to an integrated, knowledgeable human conveniently and quickly via phone, text or chat for every aspect of help anywhere in your health system is a vital key to success.
Recent patient studies are saying self-help is NO help.
Stop the frustration, confusion and poor communication. No more irritating inconvenience – LVM will help you create a seamless, thoughtful patient journey with an enterprise customer experience “help-desk” and patient journey management for optimal customer experience throughout your ENTIRE enterprise.
Whether it’s web, portal, app, text, chat, secure messaging or call center associates, the solution for Health systems is to provide an enterprise omni-action solution that anticipates, listens, leads, learns and delivers quick convenient answers.
Enterprise integration and knowledgeable responses for all inbound inquiries, outgoing communication, coordination assistance - even unspoken needs and desires need smart responsiveness and delivery.
At LVM we’ve engineered (and proven) a solution that is effectively and efficiently handling millions and millions of questions, answers and actions.
About Us — Since 1988, LVM Systems has developed leading edge healthcare call center solutions. We have become the most trusted name in the industry. Hundreds of healthcare call centers around the world depend on LVM Systems to provide best-in-class customer support, leading edge reporting methodologies and unparalleled customization capabilities.