Hundreds of Call Centers, Thousands of Users, Millions of Encounters
Leading Healthcare Contact Center Software Provider
Leading Healthcare Contact Center Solutions Provider
Leading Healthcare Contact Center Solutions Provider
When you do only one thing for over 30 years, you get very good at it. Since 1988, LVM Systems’ focus has been on Healthcare Contact Centers and related products. Over the years, we have seen many other vendors enter this space, only to see them disappear. So if you are looking for a seasoned partner, LVM is it.
When you do only one thing for over 30 years, you get very good at it. Since 1988, LVM Systems’ focus has been on Healthcare Contact Centers and related products. Over the years, we have seen many other vendors enter this space, only to see them disappear. So if you are looking for a seasoned partner, LVM is it.
We offer clients three options: our web-deployable LVM One Web Application, our installable LVM One Desktop Software, or the option to have a Hosted Solution. If you choose to host your system, you can host the software on either LVM’s Virtual Call Center (VCC) running on Azure, your hosting provider, or on a local network. Whichever you choose, LVM has a solution to meet your needs.
We offer clients three options: our web-deployable LVM One Web Application, our installable LVM One Desktop Software, or the option to have a Hosted Solution. If you choose to host your system, you can host the software on either LVM’s Virtual Call Center (VCC) running on Azure, your hosting provider, or on a local network. Whichever you choose, LVM has a solution to meet your needs.
Clinical solutions: In addition to our recognized Nurse Triage* software, LVM offers solutions supporting Patient Transfer*, Behavioral Health Intake & Assessment*, Population Health, Disease Management, and Care Coordination.
(*See descriptions below.)
Marketing solutions: Our marketing solutions include Provider Referral, Marketing Outreach, Service Lines, Complaint Resolution Tracking, Class and Event Enrollment, Web Connect, Smart Surveys, and Chat. In addition, with our CRM Relationship Management tools and Ad-Hoc Analytics, you can grow the relationships your marketing efforts create.
Clinical solutions: In addition to our recognized Nurse Triage* software, LVM offers solutions supporting Patient Transfer*, Behavioral Health Intake & Assessment*, Population Health, Disease Management, and Care Coordination.
Marketing solutions: Our marketing solutions include Provider Referral, Marketing Outreach, Service Lines, Complaint Resolution Tracking, Class and Event Enrollment, Web Connect, Smart Surveys, and Chat. In addition, with our CRM Relationship Management tools and Ad-Hoc Analytics, you can grow the relationships your marketing efforts create.
As the roles of Triage Nurses evolve, LVM refines our software to address those changing needs. As part of this, we continue adding features to make nurses’ lives easier. These include shortcuts to AI-generated, frequently used guidelines lists, customizable views, EHR and telephony integrations, and acuity-based queuing capabilities. Also included are Schmitt/Thompson evidence-based clinical content, alerts to ensure a safer triaging practice, priority call queue ranking for efficiency and flexibility, and multi-channel messaging. In addition, the solution allows customizing the protocols to strengthen your organization’s mission. And our integrated QI process supports individual call reviews and staff assessment.
As the roles of Triage Nurses evolve, LVM refines our software to address those changing needs. As part of this, we continue adding features to make nurses’ lives easier. These include shortcuts to AI-generated, frequently used guidelines lists, customizable views, EHR and telephony integrations, and acuity-based queuing capabilities. Also included are Schmitt/Thompson evidence-based clinical content, alerts to ensure a safer triaging practice, priority call queue ranking for efficiency and flexibility, and multi-channel messaging. In addition, the solution allows customizing the protocols to strengthen your organization’s mission. And our integrated QI process supports individual call reviews and staff assessment.
The LVM Patient Transfer software solution allows organizations to manage the activities and communications critical to this patient acquisition function. It supports efficient, timely transfers from a sending facility/physician to an accepting facility/physician or from within your hospital or facility. Organizations can run it as part of LVM’s multi-function, integrated software product or as a stand-alone solution.
Using LVM’s Patient Transfer solution improves call flow while tracking numerous customizable data points. It includes real-time multi-user updates (time-stamping all changes), management oversite and approval, and detailed transfer reporting. In addition, the portal supports finding available physicians, locations (hospitals, rooms, beds), and transportation services. It also enables staff to streamline and track the sequence of communications needed to facilitate a transfer.
The LVM Patient Transfer software solution allows organizations to manage the activities and communications critical to this patient acquisition function. It supports efficient, timely transfers from a sending facility/physician to an accepting facility/physician or from within your hospital or facility. Organizations can run it as part of LVM’s multi-function, integrated software product or as a stand-alone solution.
Using LVM’s Patient Transfer solution improves call flow while tracking numerous customizable data points. It includes real-time multi-user updates (time-stamping all changes), management oversite and approval, and detailed transfer reporting. In addition, the portal supports finding available physicians, locations (hospitals, rooms, beds), and transportation services. It also enables staff to streamline and track the sequence of communications needed to facilitate a transfer.
LVM’s Behavioral Health Intake & Assessment software tracks all aspects of the intake process, from services requested, to providers involved, to assessments needed. It provides a comprehensive blueprint of data points used during an intake call. In addition, LVM’s solution allows organizations to configure the software data points and workflows to meet their specific needs.
All data recorded, including insurance and all contacts associated with an intake and admit/discharge, is stored in reportable fields. Capturing the data ensures the complete intake process is documented and reportable in any way needed. Organizations can also interface the transaction’s history with their EHR. LVM’s Behavioral Health Intake & Assessment can run as part of the overall LVM software solution or as a stand-alone product.
LVM’s Behavioral Health Intake & Assessment software tracks all aspects of the intake process, from services requested, to providers involved, to assessments needed. It provides a comprehensive blueprint of data points used during an intake call. In addition, LVM’s solution allows organizations to configure the software data points and workflows to meet their specific needs.
All data recorded, including insurance and all contacts associated with an intake and admit/discharge, is stored in reportable fields. Capturing the data ensures the complete intake process is documented and reportable in any way needed. Organizations can also interface the transaction’s history with their EHR. LVM’s Behavioral Health Intake & Assessment can run as part of the overall LVM software solution or as a stand-alone product.
With the sophistication of the new age hacker and constant attempts to get patient data, how do you ensure your contact centers are secure? LVM has taken measures to strengthen its security posture, including investing in a third-party security audit. Along with completing a SOC2 Type 2 examination, all LVM staff undergo annual HIPAA Training and ongoing Security Training. LVM utilizes SQL Server Transparent Data Encryption (TDE) to encrypt data at rest, BitLocker for local employee machines, and TLS 1.2 encryption for data in transit.
With the sophistication of the new age hacker and constant attempts to get patient data, how do you ensure your contact centers are secure? LVM has taken measures to strengthen its security posture, including investing in a third-party security audit. Along with completing a SOC2 Type 2 examination, all LVM staff undergo annual HIPAA Training and ongoing Security Training. LVM utilizes SQL Server Transparent Data Encryption (TDE) to encrypt data at rest, BitLocker for local employee machines, and TLS 1.2 encryption for data in transit.
LVM has developed many EHR system integrations, and can develop any additional integrations as necessary. LVM’s EHR integration typically uses HL7 and is EHR agnostic, as far as possible. LVM One can send outbound HL7 messages to update your EHR with nurse triage charts or send a trigger of a patient’s referral to the emergency department. LVM One can then trigger a follow-up call, text message, or email to ensure the patient has the information they need for a successful interaction.
LVM has developed phone integrations that receive a notification when a call comes in, can automatically populate the caller information based on the phone number, and start a transaction. Our standard telephony works with Cisco and GoTo’s telephony applications. We have developed additional custom integrations with Genesys and other telephony systems and can develop a custom telephony integration for any APIs available through your telephony system.
LVM contains many import data loads such as loading patients from XML, JSON, or other formats. If one of the standard imports does not meet your needs, LVM can create a custom import routine.
Many clients prefer to use their physician credentialing database as their “source of truth,” passing that data into the physician database in LVM One. We have assisted many clients in doing so.
LVM supports interfacing with other hospital systems, including EHRs, using outbound HL7 interfaces. Sending inbound HL7 messages from your EHR to the LVM application can trigger smart actions with your clients, customers, or patients. For example, upon discharge, the software can assign follow-up calls for satisfaction surveys. Post-op messages can also trigger the software to notify caregivers of any next steps. HL7 triggers create limitless possibilities for interactions and data exchanges.
LVM’s web integrations provide real-time push/pull of reportable data to create reports that help you increase customer loyalty and show bottom-line impact. Website integration allows you to understand your customers and their behaviors. When integrating LVM with your website, you can track how effectively your marketing campaigns increase conversion rates.
The Relationship Management components of LVM's solution use operational CRM strategies to improve customer acquisition, retention, and follow-up. The goal of loading targeted EHR data into the software with CRM integration is to host comprehensive, accurate data to provide a complete picture of your business and customers. Using LVM’s solution enables you to mine your contact center’s transactional and demographic databases to target ideal customers for appropriate programs and services. LVM’s CRM solution includes cross-marketing codes enabling contact center representatives to find other relevant services that your organization can provide to the caller, enhancing the service options available.
LVM software’s integration abilities allow it to ingest multiple other data sources to utilize when interacting with customers. Through bidirectional integration, LVM also can push/pull data to/from other systems using HL7.
Doing so enables the systems to share data among all software programs in a hospital, informing the departments of the complete patient experience as they communicate with the patient.
LVM Systems’ integration abilities allow it to ingest multiple other data sources to utilize when interacting with customers. Through bidirectional integration, LVM can also push/pull data to/from other systems using HL7.
This enables the systems to share information across the organization. Sharing data among all software systems in a hospital informs each department of the complete patient experience as they communicate with the patient.
