Enterprise Voice of the Customer System
Enterprise Voice of the Customer System — Proactively solve patient customer issues and inquiries of any type (i.e. logistical, clinical, referral, appointment, etc.) via call, text, chat for the entire patient journey with holistic knowledge.
Enterprise Transaction Management
Enterprise Transaction Management — Manage and control any inbound or outbound transaction from care coordination, class registration and complete appointments itinerary for human attendants or smart digital “butler-like” anticipation.
Enterprise Patient / Family Help Desk
Enterprise Patient / Family Help Desk — Track and follow-up with any type of incident or service call from any facility, department, floor, office, home with fast service workflows and comprehensive connectivity.
Enterprise Customer Need Anticipation
Enterprise Customer Need Anticipation — Listen to HL7 (and other data protocols) patient need conversations and proactively anticipate what communication is needed and deliver when, where appropriate on the right communication channel.
Enterprise Care Coordination
Enterprise Care Coordination — Comprehensive care plans and proactive patient management for readmission prevention, disease management or micro-population care coordination.
Enterprise Protocol Appreciation Management
Enterprise Protocol Appreciation Management — Enterprise protocols for triage, nurse connection line, care coordination, marketing, post acute care, disease/condition-specific for both human and digital coordinators.
Enterprise Customer Appreciation Management
Enterprise Customer Appreciation Management — Comprehensive appreciation management with timely, smart, “thank you” delivery with context including behavior modification and compliance methods.
Enterprise Population Management
Enterprise Population Management — Proactively and predictively reach out and respond to customers in an intelligent manner according to the micro population a patient might belong.
Enterprise Experiment Management
Enterprise Experiment Management — Integrated experiment engine to test best communication including the ability to test when, what, how, why, message type, intervals, preference, group type using comparison with control and content groups to desired outcomes.
Enterprise Outreach Management
Enterprise Outreach Management — Control, improve and optimize all outbound call, text, email, including secure sms text, secure private messaging.
Enterprise Smart Integration
Enterprise Smart Integration — Immersive smart integration with the entire healthcare ecosystem including smart web, smart chat, complete patient profile, bi-directional HL7, EMR, custom databases, content, clinical protocols, video instruction, logistics information coupled with “google-like” tagging for closed loop communication outcome evaluation.
Enterprise Appointment Experience
Enterprise Appointment Experience — Comprehensive appointment experience instead of simplistic often annoying and ill-timed reminders including: pre-visit, post visit, multi-visit, system-wide, itinerary aware, interactive sms text, parking, elevator, location, prep instructions, arrival messaging, couponing, and behavior modifying thank you with message effectiveness and timeliness testing (by specialty, condition, appointment type, appointment grouping) including elimination of duplicate annoying messages all for high value experience.
Enterprise Referral Experience
Enterprise Referral Experience — Facilitation and promotion of referral association directly patient integrated with nurse triage or nurse connection line programs or provider-to-provider on behalf of the patient customer which can also include enterprise patient transfer.
Enterprise Omni-Action Solution
Enterprise Omni-Action Solution — Integrate the enterprise voice of the customer responsiveness with any type of channel so that the actions taken are smart, context aware and maximize outcomes.
Enterprise Medication Adherence
Enterprise Medication Adherence — Effective protocols, methods and interaction methods that ensure medication adherence in any kind of program such as post acute care, readmission efforts or disease and population management.
Enterprise Single Call Center
Enterprise Single Call Center — Transform service responsiveness and customer loyalty with a “one-call-does-it-all” experience that improves clinical outcomes, compliance, convenience, marketing, cross marketing, and satisfaction.
Enterprise Communication Control
Enterprise Communication Control — Communication management in almost any scenario whether it is provider to patient, patient to provider, provider to provider, software to software system in convenient, proactive, holistic, predictive and anticipatory fashion.
Enterprise Nurse Connection Line / Triage
Enterprise Nurse Connection Line / Triage — Utilizing industry standard, proven clinical and logistic protocols for taking and receiving nurse calls for the entire health system that accelerate access, improve community responsiveness and intelligently connect patients to the resources or peace of mind required.
Enterprise Listening Engine
Enterprise Listening Engine — Massive data stream listening engine that looks for critical patient activity in order to initiate and execute highly efficient, fast, effective communication that produce results.
Enterprise Patient Journey Management
Enterprise Patient Journey Management — No matter what a patient needs or where a patient is in his or her individual care journey, healthcare systems can effectively answer any type of question, whether clinical, informational or logistical query-driven by seamless, omni-action software.
Enterprise Satisfaction Management
Enterprise Satisfaction Management — In addition, total customer experience satisfaction can be interactively tested at any point within the patient’s appointment, care or event journey creating continuous improvement opportunities and knowledge.
Enterprise Cross Marketing
Enterprise Cross Marketing — At each intersection within a patient’s journey cross marketing, care appropriateness, referral assistance, care coordination or logistic connections can be offered at the moment of need instead of ill-timed marketing misfires.
Enterprise Patient Profile
Enterprise Patient profile — At any time, when necessary, with correct security and where appropriate, the customer experience platform can provide the digital and human service associates with comprehensive patient (current and historic) activity, history and interactions.