Coordinating Care and Managing Transitions

Nurse triage and marketing referral services have historically been the cornerstone of most healthcare call centers. Today, recent healthcare reform initiatives have positioned call center nurses to play a far broader role. Their experience in assisting patients with complex care needs, supporting specialty referrals, offering disease management, overseeing transfer management, providing behavioral health intake, delivering medication management, and even providing hospital readmission reduction programs have positioned the call center nurse as an integral player in the organization’s overall population health initiatives.

Using Technology to Support a Strong Patient Access and Retention Strategy

Today, interoperability and integration are standard must-haves for successful healthcare contact center software. Healthcare systems must provide a contact center solution that utilizes multiple channels to deliver accurate answers and quick responsiveness. Customers now expect this level of service and seek out organizations that provide it.

Tools to Improve Call Center Efficiency

With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?

How Secure is your Contact Center System?

With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?