Coordinating Care and Managing Transitions
Nurse triage and marketing referral services have historically been the cornerstone of most healthcare call centers. Today, recent healthcare reform initiatives have positioned call center nurses to play a far broader role. Their experience in assisting patients with complex care needs, supporting specialty referrals, offering disease management, overseeing transfer management, providing behavioral health intake, delivering medication management, and even providing hospital readmission reduction programs have positioned the call center nurse as an integral player in the organization’s overall population health initiatives.
Using Technology to Support a Strong Patient Access and Retention Strategy
Today, interoperability and integration are standard must-haves for successful healthcare contact center software. Healthcare systems must provide a contact center solution that utilizes multiple channels to deliver accurate answers and quick responsiveness. Customers now expect this level of service and seek out organizations that provide it.
LVM Systems Releases LVM One v. 1.5
LVM Systems announces the release of version 1.5 of its flagship LVM One healthcare contact center solution.
Tools to Improve Call Center Efficiency
With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?
Healthcare Call Centers: An Essential Component in Improving Patient Experiences
With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?
The Current Healthcare Environment Creates the Perfect Opportunity to explore a Hosted Solution
With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?
LVM Systems Completes 2022 System and Organization Controls (SOC) 2 Type 2 Examination
With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?
Utilizing Peer Review to Minimize Risk in a Medical Call Center
With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?
How Secure is your Contact Center System?
With the sophistication of the new age hacker, including nation-state hackers, and constant attacks
trying to get patient data, how do you ensure your contact center systems are secure?
