LVM Offers No Cost COVID-19 Guidelines

For over 30-years, LVM Systems has provided leading Nurse Triage software using Schmitt/Thompson (STCC) Adult and Pediatric After Hours and Office Hours guidelines. Health systems, physician offices, and over 95% of medical call centers in North America use these guidelines.
Recently, in response to the coronavirus pandemic, LVM incorporated the Schmitt/Thompson (STCC) Adult and Pediatric After Hours and Office Hours Coronavirus (COVID-19) guidelines into our software for use by our hundreds of clients worldwide.

Today, LVM is pleased to make available to ALL hospitals and physicians’ offices the STCC COVID-19 guidelines, free-of-charge. Simply click the links below to access the free pdf COVID-19 guidelines shared with the permission of Schmitt-Thompson Clinical Content.

COVID-19 guidelines are updated regularly as indicated by the date next to each link.

LVM is committed to the health and well-being of all individuals. We trust having access to these guidelines will significantly benefit you and your community in these uncertain times.

For additional information about the Schmitt/Thompson Clinical Content, visit

NOTE: Knowledge of COVID-19 continues to expand. Consequently, revising these guidelines may be necessary for the upcoming weeks. LVM recommends that your medical director or medical advisory committee review each topic before implementing its use.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
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About Us — Since 1988, LVM Systems has developed leading edge healthcare call center solutions. We have become the most trusted name in the industry. Hundreds of healthcare call centers around the world depend on LVM Systems to provide best-in-class customer support, leading edge reporting methodologies and unparalleled customization capabilities.


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