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Managing all of your call center services can be overwhelming. LVM Systems makes it easier.

4262 E. Florian Ave.
Mesa, AZ 85206

Phone: 480.633.8200
Fax: 480.892.7016
Email: info@lvmsystems.com

Contact your Sales Consultant

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Leann Delaney

Regional Vice President, Sales

Year started at LVM: 2002

Experience in the healthcare call center industry: 25 years

What roles did you fulfill in the healthcare call center industry?
I was manager of two call centers; the first one for marketing-related calls; and the second was a 24/7 marketing, triage, disease management and answering service call center.

What were some of your achievements in the healthcare call center industry?
I started one marketing call center from scratch, working with a software vendor to set up the system and working with internal departments to ensure the call center would meet strategic goals as well as hiring and managing staff. I expanded another call center from a day-time referral and triage operation to a 24/7 environment; replacing software, working with contractors to build out new space to ensure confidentiality for callers, as well as adding disease management, answering service/triage for clinics and a profit-generating product sold to employer groups for our offered services.

How do you like to work with your prospects?
I prefer to act as a consultant of sorts, discussing their existing challenges, needs or “wish list;” as well as future plans for growth. With that information, I then customize their demo to offer solutions to their challenges; showing how the software can help them “tell their story” proving value to their health system.

Leann's Clients Speak
"Our experience with Leann has been exceptional: She's incredibly responsive, is always willing to help us strategize how to best use our available resources and is quick to let us know when something new is available. I've also appreciated her willingness to help us connect with leadership in other call centers; if we're looking for information on how we might approach something, she often knows of someone in another area of the country who's done something similar in the past! Perhaps most important has been her willingness and ability to help us bridge a gap in communication between our staff and LVM's support staff; we have a very small IT support group internally, so by nature we need to rely on LVM to help us support the technology we license. We don't always know what questions to ask or exactly what to ask for when a question arises and Leann has always been able to help us "translate" things into a format that makes sense on both ends."

Heather MacLeod, LICSW
Director, CPN Triage Service
Children's Physician Network

Carol Zeek

Regional Vice President, Sales

Year started at LVM: 2003

Experience in the healthcare call center industry: 28 years

What roles did you fulfill in the healthcare call center industry?
Prior to LVM, I was the Executive Director of Indiana Medical Referral, a triage and marketing call center owned and operated by six central Indiana VHA hospitals for 13 years.

What were some of your achievements in the healthcare call center industry?
I started and ran a large multi-hospital call center for 13 years. It was one of the early Ask A Nurse call centers. We processed about 200,000 calls per year. Some of our services provided included:

  • Nurse Triage
  • Physician Referral
  • Class/event registration
  • On Line Chat for triage and general information
  • Physician Answering Service
  • Outbound patient satisfaction calls
  • Disease Management
  • Marketing Campaign Management
  • Outsource call center for managed care companies and hospitals

I am certified in Telehealth Nursing Practice. I am also actively involved in the American Academy of Ambulatory Care Nursing (AAACN), serving as an instructor for AAACN’s Telehealth Nursing Practice Core Course, Past Chair of the Telehealth Nursing Practice Special Interest Group, a contributor to AAACN’s “Telehealth Nursing Practice Essentials,” and serving as Chair of the AAACN Program Planning Committee for the 2012 Annual Conference. I was recently elected to serve on AAACN’s Nominating Committee, which is a 2-year commitment.

How do you like to work with your prospects?
I like to meet or talk with as many different people in the organization as possible. This helps me to understand the specific needs of each particular organization and how the call center fits into the overall strategic plan.

Carol's Clients Speak
"Carol Zeek has been instrumental in the development of the quality focused triage call center we have today. Her support and expertise has been invaluable for our department and for me as a leader. I have known her for close to 20 years. Her direction and leadership provided many opportunities along my journey as a triage nurse toward the leadership role I have today. Carol’s knowledge and expertise makes my life much easier."

Linda Nickleson, MSN, RNC-TNP
Director Nurse Call Center, Population Health Strategies
Indiana University Health

Leann Delaney

Leann Delaney

Regional Vice President, Sales

Leann Delaney

Regional Vice President, Sales

Carol Zeek

Carol Zeek

Regional Vice President, Sales

Carol Zeek

Regional Vice President, Sales

Support Hours

Sunday – After Hours Support
Monday – 5am to 7pm MST.
Tuesday – 5am to 7pm MST.
Wednesday – 5am to 7pm MST.
Thursday – 5am to 7pm MST.
Friday – 5am to 7pm MST.
Saturday – After Hours Support

Phone: (480)633-8200
Email: support@lvmsystems.com

24/7 Emergency Support

Emergency support is available when your site is not operational outside normal business support hours. When needed, please give us a call. We will be happy to help you.

After hours support available on myLVM.

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