The more we learn about the Affordable Care Act, the more we understand that prevention and management are of increasing importance. In many cases, the failure to prevent hospital readmissions adversely affects a healthcare organization’s bottom line. When managed correctly, the call center using Centaurus can efficiently decrease the penalties tied to high readmission rates.
Active management of follow-up calls to verify the patient has filled and is taking the right prescriptions, scheduled and attended a follow-up visit, and is adhering to other post-discharge instructions are all verifiable through coordinated follow-up calls or other forms of communication managed by Centaurus. Using Centaurus as a part of your coordinated, post-discharge strategy can significantly reduce the probability of readmissions.