Even in non-triage calls, you may find that callers seek information about their health issues. In such cases, Centaurus offers health information files you can share with the caller over the phone and send to the caller as a follow-up. The library of health information includes files created by:
- Dr. Barton Schmitt, a pioneer in the field of pediatric telephone triage
- The American Academy of Family Physicians
- Links to The National Institutes of Health/National Library of Medicine
To learn more about how Centaurus can help you achieve your call center's goals contact your regional sales professional.