Centaurus call center software is the most robust and comprehensive solution in the industry. If yours is a full-service call center, you have found your singular solution. Along with complementary web and audio products, Centaurus enables you to attract and retain new and existing business. Whether you are solely a triage site or a full-service marketing call center, Centaurus provides everything you need now and positions you well for future expansion. Written on Microsoft's latest .Net platform, Centaurus has the technology to position you for long-term success.
What follows are some of the key modules that comprise the Centaurus healthcare call center solution:
LVM’s marketing and referral components of Centaurus are designed to position your call center as the hub of communication and relationship management with your organization’s key constituents.
Managing Physician Relations, MPR, is a software solution for managing the day-to-day activities of the physician relations representatives: planning, coordinating and documenting their interactions with targeted physicians.
Centaurus provides an easy way to hold, maintain and utilize an on-call schedule as well as contact information for paging or texting key partners such as after-hour providers. All contacts are tracked for quality purposes.
LVM System’s Hospital/Pt. Transfer solution supports the array of transfer processes managing the sequence of activities and communications critical to this "One-Call" patient acquisition function.
Centaurus features continually updated triage protocols that ensure your patients receive the best possible guidance.
Centaurus provides the nuances needed in behavioral health intake versus regular intake procedures.
Centaurus automates the series of interventions that comprise a DM program and supports communications with all stakeholders.
LVM Systems has partnered with ORCAS to provide a comprehensive hospital readmission reduction program.
WebLink+ allows your patients to access self-service portions of your website that are backed by the power of Centaurus.
You can keep in contact with an increasingly mobile customer base with PhoneLink which automates several healthcare call center functions via the phone.
To learn more about how Centaurus can help you achieve your call center's goals contact your regional sales professional.