Carol Zeek, RN, BSN, MBA, RNC
Regional Vice President, Sales
LVM Sales Office: 480.633.8200, ext. 620
Professional designation(s): Regional Vice President, Sales
Year started at LVM: 2003
Experience in the healthcare call center industry: 21 years
What roles did you fulfill in the healthcare call center industry?
Prior to LVM, I was the Executive Director of Indiana Medical Referral, a triage and marketing call center owned and operated by six central Indiana VHA hospitals for 13 years.
What were some of your achievements in the healthcare call center industry?
I started and ran a large multi-hospital call center for 13 years. It was one of the early Ask A Nurse call centers. We processed about 200,000 calls per year. Some of our services provided included:
- Nurse Triage
- Physician Referral
- Class/event registration
- On Line Chat for triage and general information
- Physician Answering Service
- Outbound patient satisfaction calls
- Disease Management
- Marketing Campaign Management
- Outsource call center for managed care companies and hospitals
How do you like to work with your prospects?
I like to meet or talk with as many different people in the organization as possible. This helps me to understand the specific needs of each particular organization and how the call center fits into the overall strategic plan.
Carol's Clients Speak
"Carol Zeek has been instrumental in the development of the quality focused triage call center we have today. Her support and expertise has been invaluable for our department and for me as a leader. I have known her for close to 20 years. Her direction and leadership provided many opportunities along my journey as a triage nurse toward the leadership role I have today. Carol’s knowledge and expertise makes my life much easier."
Linda Nickleson, MSN, RNC-TNP
Director Nurse Call Center, Population Health Strategies
Indiana University Health
"Carol’s outgoing personality and genuine concern for our satisfaction made the purchasing decision an easy one."
James Payne, Director of Information Systems
Southern Tennessee Medical Center/EHH
"I felt an immediate connection to Carol. She was my partner during the entire E-Centaurus software purchase."
Martha Jefferson Hospital
"Carol is a very proactive LVM liaison. She regularly schedules conference calls to discuss your needs and follows through to satisfaction."
Mary Ellen Stefanick
Director, Call Center
All Children's Hospital