Carol Zeek, RN, BSN, MBA, RNC
Regional Vice President, Sales
Office: 480.427.3179
LVM Sales Office: 480.633.8200, ext. 620

Contact Carol | Sales Region Map

Carol Zeek, RN, BSN, MBA, RNC

Name: Carol Zeek, RN, BSN, MBA, RNC

Professional designation(s): Regional Vice President, Sales

Year started at LVM: 2003

Experience in the healthcare call center industry: 21 years

What roles did you fulfill in the healthcare call center industry?
Prior to LVM, I was the Executive Director of Indiana Medical Referral, a triage and marketing call center owned and operated by six central Indiana VHA hospitals for 13 years.

What were some of your achievements in the healthcare call center industry?
I started and ran a large multi-hospital call center for 13 years. It was one of the early Ask A Nurse call centers. We processed about 200,000 calls per year. Some of our services provided included:

I am certified in Telehealth Nursing Practice. I am also actively involved in the American Academy of Ambulatory Care Nursing (AAACN), serving as an instructor for AAACN’s Telehealth Nursing Practice Core Course, Past Chair of the Telehealth Nursing Practice Special Interest Group, a contributor to AAACN’s “Telehealth Nursing Practice Essentials,” and serving as Chair of the AAACN Program Planning Committee for the 2012 Annual Conference. I was recently elected to serve on AAACN’s Nominating Committee, which is a 2-year commitment.

How do you like to work with your prospects?
I like to meet or talk with as many different people in the organization as possible. This helps me to understand the specific needs of each particular organization and how the call center fits into the overall strategic plan.

Carol's Clients Speak

"Carol Zeek has been instrumental in the development of the quality focused triage call center we have today. Her support and expertise has been invaluable for our department and for me as a leader. I have known her for close to 20 years. Her direction and leadership provided many opportunities along my journey as a triage nurse toward the leadership role I have today. Carol’s knowledge and expertise makes my life much easier."

Linda Nickleson, MSN, RNC-TNP
Director Nurse Call Center, Population Health Strategies
Indiana University Health

"Carol’s outgoing personality and genuine concern for our satisfaction made the purchasing decision an easy one."

James Payne, Director of Information Systems
Southern Tennessee Medical Center/EHH

"I felt an immediate connection to Carol. She was my partner during the entire E-Centaurus software purchase."

Angie Sheffer
Martha Jefferson Hospital

"Carol is a very proactive LVM liaison. She regularly schedules conference calls to discuss your needs and follows through to satisfaction."

Mary Ellen Stefanick
Director, Call Center
All Children's Hospital

Contact Carol | Sales Region Map