Mark DwyerChief Operations Officer
Mark has 27 years of experience in the healthcare call center industry. For 15 years, he worked in various positions at McKesson Corporation in their Call Center Group (formerly NHES). His experience has included senior positions in the areas of training, product management, product marketing and C-Suite management.
Mark was also a partner in Expert Knowledge Network (EKN), a Phoenix-based, online healthcare call center consulting company. At EKN, Mark co-developed "Call Center Survival and Growth Strategies" and assisted in the development and maintenance of the company’s website.
Mark joined LVM in 2003 as its VP of Business Development. Today he serves as the company’s Chief Operations Officer. In addition to his general COO responsibilities, Mark directly oversees LVM’s "Client Satisfaction Division" comprised of the following departments: Client Services, Clinical Content, Training, Implementation, Quality Assurance and Technical Support Services.